Refund Policy
Our commitment to your satisfaction
Thank You for Ordering!
Thank you for ordering with us! We always aim to deliver fresh and delicious food right to your doorstep. To ensure fairness and quality for everyone, please read our refund policy below:
General Non-Refundable Policy
Important Notice
Once an order is placed, it is non-refundable.
Food is prepared fresh as per your request, so cancellation after ordering is not allowed.
Refund for Damaged or Incorrect Order
Eligibility Criteria
If your delivered food is damaged, spilled, or you receive the wrong item:
- Please report the issue within 30 minutes of delivery.
- Share clear photos as proof.
- After verification, 50% of the order value will be refunded to your original payment method.
Late Reporting Policy
Time Limit
Complaints raised after 30 minutes of delivery will not be eligible for refund.
Health & Safety Reasons
Consumption Policy
Any food that has been consumed partially or fully will not be eligible for refund.
Delivery Partner Issues
External Factors
If delivery is delayed due to external factors like weather or traffic, refund will not be provided.
Need Help?
Customer Support
We are committed to giving you the best experience. For any help or refund queries, you can contact our support team anytime.
Thank you for understanding and supporting us! 🍽️✨